As your partner, it’s our job to be there when you need us. That’s why we’re adding resources to support you with the Employer and Broker Services (EBS) team — designed to be your direct, dedicated point of contact for large group (51+ employees) clients with escalated issues for resolution.
The EBS team is a dedicated service team focused on resolving complex issues. Your account management team will continue to be there to provide guidance should you need them.
How to contact the EBS team
The Employer and Broker Services team is ready to help you today. They are available Monday through Friday, 8 a.m. to 5 p.m., except holidays.
- Call: 206-630-0168
- Email: WA.KP.EBS@kp.org
- Business portal issues
- Call: 800-577-8252
- Email: firstname.lastname@example.org
Member-specific issues or inquiries
Member Services at 888-901-4636 will continue to be the point of contact for member inquiries.