Our care management programs are designed to take care of the whole person, not just a specific ailment or condition. Whether your employee is concerned about symptoms in the middle of the night or has a chronic condition that requires ongoing monitoring, we have professionals on call to help.

Consulting Nurse Service

Kaiser Permanente members have access to our Consulting Nurse helpline, 24/7, for advice about illnesses, injuries, or other health concerns. A physician is on-site, too. Read more about Kaiser Permanente's Consulting Nurse Service.

Complex Case Management

Our registered nurses provide phone-based, short-term, focused interventions for your employees and their covered family members who have chronic or acute conditions. Doctors can recommend this service or members can call Case Management directly.

Transition Management

Our cross-functional care team ensures that patients are transitioned from one care setting to another efficiently and with compassion. This approach puts patient safety and quality of care first, and helps avoid unnecessary readmissions or emergency room visits.

Utilization Review

Using scientific medical evidence, our utilization review team checks to see that employees are receiving appropriate care in the most appropriate setting. This helps manage utilization of services and reduces unnecessary costs. The team follows standards set by national quality committees and state and federal laws, and processes and decisions are reviewed annually.