After just a few months of operation, our Employer and Broker Services (EBS) team is already achieving impressive results. The team helps small and large group clients and producers with service issues and escalations. Data show that the team is achieving case completion rates of:
- 77% the same day
- 85% within 1 business day
- 90% within 2 business days
- 93% within 3 business days
- 96% within 5 business days
The specialized EBS team is trained to handle — and expedite — a wide variety of complex issues.
