In response to the Office of the Insurance Commissioner’s emergency order regarding COVID-19, Kaiser Permanente Washington has made some changes to cost-sharing and prescription refills.
For all Kaiser Permanente health plans, cost sharing (deductibles, copayments, and coinsurance) will be reduced to zero dollars ($0.00) for medically necessary screening and testing for COVID-19. This includes office visits, associated lab testing, and radiology services in a plan hospital, emergency or urgent care setting, or medical office. This cost sharing reduction will apply to all Kaiser Permanente and other plan (participating) providers.
If a member is diagnosed with COVID-19, all treatment including but not limited to hospital, transportation and pharmacy services will be covered in accordance with the terms and conditions set forth in the coverage document for the member’s health plan.
Our pharmacy staff in Washington will allow early prescription refills in compliance with the state’s emergency order issued on March 5, 2020. We will also allow early refills in Oregon, as our Northwest operations include both Washington and Oregon. Unless there is clinical concern, early refill requests for non-controlled substances will be allowed when the patient has a current supply of 30 days or less.
Questions? Contact your producer or your Kaiser Permanente sales team. If members have questions, please direct them to call Member Services at 1-888-901-4636, Monday through Friday, 8 a.m. to 5 p.m.