Free prescription home delivery can save time and money

Jun. 25, 2021

The Kaiser Permanente mail-order pharmacy makes it easy for members to order prescriptions when and where it’s convenient for them. Prescription home delivery is free, and members can get up to a 3-month supply of medicine delivered to a home or office. Prescriptions arrive in as few as 1 to 2 days1, and same-day delivery is available in some areas. 2 In many cases, mail-order can lower prescription costs. To order prescriptions for home delivery, members:

• Sign in to or the Kaiser Permanente Washington mobile app.
• Select “Medications,” then select “My Prescriptions.”

Prescriptions may also be ordered by calling 1-800-245-7979 (TTY 711). Kaiser Permanente pharmacists are available to help in person as well.

Transferring prescriptions for home delivery

Transferring prescriptions to use our mail-order pharmacy is also easy. To transfer prescriptions, members should have the following on hand:

  • Their ID number and mailing address
  • The prescription number, name, strength, and instructions
  • The name of the prescribing doctor

Then, when members are ready to transfer a prescription:

  • Sign in to
  • Select “Access Pharmacy Services,” and “Transfer prescriptions.”

Prescriptions may also be transferred via the mobile app:

  • Select “Medications.”
  • Select “Transfer a prescription.”

1 Members should receive medicine within 3-5 days. If not, they should call 1-800-245-7979
(TTY 711).
2 Same-day delivery is available for many prescriptions in most areas of Puget Sound, Spokane, and Bellingham.

All carrier plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc. Self-funded health benefits are insured by an employer, union, or Plan sponsor. Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington, Inc., provide certain administrative services for the self-funded Plan and are not an insurer of the Plan or financially liable for health care benefits under the Plan.

© 2023 Kaiser Foundation Health Plan of Washington