Top health plan in America for quality and service

Apr. 29, 2024 recently rated us at the top of its list of best health plans for the second year in a row. We also earned the top rating for affordability, customer satisfaction, and trustworthiness.1 reviewed more than 70 health insurers in the U.S. It used industry data, plus a survey that asked consumers about:

  • The insurer’s range of policy offerings
  • How much they trusted their insurer
  • Whether they would renew their coverage
  • Their insurer’s digital experience

Kaiser Permanente was the top health plan in the U.S. overall with 4.2 out of 5 stars. It’s the second year in a row we’ve received the highest rating.

“Kaiser Permanente is recognized for our excellence in care and coverage,” said Angela Dowling, regional president for Kaiser Permanente Washington. “Our medical group was recently recognized as having the highest ranking for quality care in the state by the Washington Health Alliance Community Checkup,2 and now it’s an honor to have’s recognition as the top health plan among 70 leading organizations. This affirms our ongoing commitment to our members across the state.”

“While we’re proud to be named the best health care organization in the country, our care teams are committed to continuous improvement,” said Brandon Cuevas, executive vice president, Kaiser Permanente National Health Plan. “Our members put their trust in our expertise, and we’ll keep working hard to earn it.”

Visit for more about its list.


1. “Best Health Insurance Companies for 2024,”, March 11, 2024.

2. Washington Health Alliance 2008–2024 Community Checkup reports. The 2017–2024 year rankings apply to Kaiser Permanente Washington’s medical group, Washington Permanente Medical Group, P.C. Rankings for years prior to 2017 apply to the then-named Group Health Cooperative’s medical group, formerly named Group Health Permanente, P.C., and now named Washington Permanente Medical Group, P.C.

All carrier plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc. Self-funded health benefits are insured by an employer, union, or Plan sponsor. Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington, Inc., provide certain administrative services for the self-funded Plan and are not an insurer of the Plan or financially liable for health care benefits under the Plan.

© 2023 Kaiser Foundation Health Plan of Washington